Question 1

How far in advance should I book?

Accepted Answer

The more time, the better!  While we have some themes ready to go on just a few week's notice, we would love extra time to help plan your perfect weekend. We've had bride's book more than a year ahead, but we require at least a week prior to the event to book online. If your event is less than a week away, feel free to contact us to see if we can squeeze you in!

Question 2

Can I choose my own theme?

Accepted Answer

YES! We love creating custom themes! Be sure to choose 'custom/other theme' option at checkout. We will work with the you to pick the details + colors!

Question 3

Can we be there when you set up?

Accepted Answer

Of course! We can set up while guests are there, before you arrive (in accordance with the Airbnb), or while everyone is out at happy hour!

Question 4

What's the max number of guests?

Accepted Answer

A bajillion. Kinda! Our decor packages include services for up to 12 people. Services for additional guests can be added on for $10/each in your cart.

Question 5

What's your service area?

Accepted Answer

San Diego is our home base, but we also service Temecula, Palm Springs, LA and OC for an additional travel fee.

For destinations between 30 and 60 road miles from downtown San Diego, an additional fixed fee of $150 is applicable. For locations between 60 and 120 road miles from downtown San Diego, the fee is $300.  In instances where the event location is situated more than 120 road miles away from downtown San Diego, the travel fee becomes negotiable, allowing clients to discuss and agree upon a reasonable price tailored to the specific travel requirements.

*Tear down services may not be included in areas outside of San Diego.

The 'San Diego' service area is outlined in our terms and conditions.

Question 6

What happens if rental items are damaged or lost?

Accepted Answer

If rental items (such as cups, pool floaties) are damaged or cannot be returned, you will be charged to replace the item. Thank you for helping the wedding and party industry be more sustainable!

Question 7

What is the cancellation policy?

Accepted Answer

If booked through Bach San Diego LLC’s website, payment is due in full at time of booking. If services are canceled with at least 30 days notice, prior to the start of the event, 75% of the payment will be refunded to the original payment method. There are no refunds for cancellations within 30 days of the event. Rescheduling is subject to availability and may incur additional fees.

If purchased at the Bridal Bazaar or California Bridal & Wedding Expo, a $50 nonrefundable deposit was collected and the remaining balance will be due 30 days before the event start date. Clients may cancel up to 30 days prior to the start of the event with no penalty (less the nonrefundable deposit).

If booking through Batch App, must adhere to Batch App’s moderate cancellation policy: If services are canceled with 7+ days notice prior to the date of service, the customer will be refunded 50%. There are no refunds within a 7-day window prior to the start of the service.

Question 8

Can you set up additional items?

Accepted Answer

Yes! We can set up more items for your party at an additional charge. Some examples include additional gifts bag goodies, personalized items, sashes, etc. You can also mail us items to set up for you at an additional charge. We are not responsible for lost or stolen items mailed to Bach San Diego.